One of the important priorities in the work of Government is to promote interaction with the public and to establish social dialogue. Such a task actively promotes government telephone "hotline" 0-800-507-309 - call center communication with the citizens of the government, allowing them to receive information from the executive.
Call for government "hot line" can every citizen. In addition, applications are accepted, suggestions, complaints from representatives of enterprises, institutions and organizations, business entities.
All applications that are received at the "hot line" host specialists Government contact center and immediately sent to executive agencies under their jurisdiction to consider appeals and give the applicants written response.
It is important to know that only registered and considered the appeal concerning the competence of the executive.
The Government's "hotline" is open Monday through Friday from 8:00 to 21:00 hours, Saturday from 8:00 to 19:00 hours. Sunday and holidays - days off.
Calls from fixed line phones within Ukraine are free for calls from mobile subscribers will pay according to the tariffs of mobile operator.
Calling on the government "hot line" 0-800-507-309 , you must notify your full name, residence and address, telephone number and clearly formulate the questions raised (complaints, comments, suggestions, etc.). Registered address dealt in the relevant bodies of executive power, which checked the facts disclosed, if necessary, appropriate decisions are taken and the answers provided by applicants. Government contact center constantly monitors the progress and timing of consideration of appeals, if necessary - provides feedback from citizens.
Statements that do not require further examination, shall be considered within 5 days, and those that require further examination - within 15 days after their receipt. Where the executive body of objective reasons, decided to continue the consideration of an appeal, he shall inform the applicant in due course. The total term issues raised in the appeal, and respond to the applicant, may not exceed 30 days. The applicant also has the opportunity to learn of the progress of his appeal. You need to call on the government "hot line" 0-800-507-309 individual number and name of his appeal, which was previously provided experts.
The applicant receives from the executive authority in writing to the address specified by him. If the answer for some reason not satisfied the applicant has an opportunity to again call on the government "hot line" , report number of your application and re-register the statement to be considered in due course.
Whether it be a complaint, or thanks to a government "hotline" is always in touch with the citizens of Ukraine.
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